WSQ Apply Basic Negotiation Skills and Techniques
Closing early or breaking a deal is largely dependent on the negotiator’s skills and techniques. A good negotiator is able to negotiate his way up, potentially increasing the sales profits for the project. On the other hand, a bad negotiator may break important deals, setting a negative image and cause potential losses for the company. In this interactive course, participants will perform role plays and determine the most effective ways for them to negotiate with clients, by applying basic negotiation skills and techniques successfully and pleasantly. This key skill can be applied in daily work life with customers, business partners or colleagues.
WSQ Apply Project Risk Management Techniques
Identifying risks and adopting risk control policies and procedures will mitigate potential risks for important projects. This course is a necessity for project executives! In this course, participants will also learn how to perform basic risk assessment as well as reporting findings to develop risk mitigation plans.
WSQ Identify New Sales and Marketing Opportunities
Business development and Sales managers are the front liners of companies acquiring and building new sales opportunities. Therefore, it is essential to teach managers the strategies of identifying, evaluating potential sales leads and closing deals. In addition, participants will also learn how to present their company’s products and services in a professional way to acquire new sales opportunities for the company and set a good brand image in the customers’ eyes.
WSQ Manage Project Risk
If you have learnt how to apply project risk management techniques, it is now time to take your skills further by being able to identify, analyse and control project risks. This course is a necessity for project managers! In this course, participants will also learn recommended follow up actions to relevant stakeholders to mitigate project risks.
WSQ Manage Relationship With Customers
Customers are important to all businesses. Taking a holistic approach such as managing the company’s interaction with current and potential future customers carefully, analysing data about current customers’ history with the company and strategising on building business relationships, it will lead to customer retention and business sales growth. In this course, also learn how to identify, assess and manage customer expectations by setting exceptional customer service standards.
WSQ Manage Social Media Platforms
The advertising landscape has changed tremendously over the past few years, making it important for businesses to reach out to savvy youthful customers through multiple social media platforms. Other than creating compelling content and promoting them on social media platforms, participants will also learn how to plan effective social media strategies and evaluate the effectiveness of each campaign.
WSQ Monitor Social Media Platforms
The key to making the most out of social media is listening to what your audience has to say about you, your competitors, and the market in general. With the data, you can undertake analysis and get a deeper insights on your customers’ needs; and using all these insights to know your customers better and improve your marketing strategies to strengthen your brand.
WSQ Participate in Negotiations
Preparing for a negotiation increases the chance of reaching the desired outcome for a project. In this interactive course, participants will learn how to prepare, participate, close and evaluate negotiations. By learning how to apply communication and conflict resolution techniques, this will encourage recurring business and create a professional image for you and your company. This course is recommended for senior roles.