SFIC Institute is committed to helping employees upgrade capabilities and we are always keen to expand our training curriculum to better serve the industry. Sometimes this means we form partnerships with suitable external training providers and we are pleased to add the following short courses to our existing menu. SFIC members can tap on their SFICAsssist quantum to offset course fees.

In partnership with Singapore Furniture Industries Council:

Design Thinking Business Transformation Programme – Transforming Customer Experience and Job Redesign

For a small business, innovation can sound like a big word and costs a lot of money. But it doesn’t have to be.

Innovative companies are the ones that are likely to survive recessions and able to seize opportunities in crises. Get into the right mindset with design thinking, where business owners and employees alike learn skills that will enable them to innovate and transform their businesses, and implement job redesign in accordance with their business transformation plans.

SFIC’s Design Thinking Business Transformation Programme – Transforming Customer Experience and Job Redesign supports enterprises with business and design thinking consultants in various fields of expertise, to guide them through the design thinking methodology to either create or enhance products and services / business processes / business models.

Innovation Projects identified by companies need not be massive in scale. Companies can start small.

Course Dates: 3 Nov 2020 (1st run – Consultant: Roger Loo),  25 Nov 2020 (2nd run – Consultant: Kimming Yap & Yulia Saksen)
Training Days: 4.5 days (2 full days of workshop + 5 half-days of mentoring sessions with consultant)
Venue: TBA. Consultation/mentoring sessions will be held at participating companies’ premises

Course Objective: The Programme is aimed at training company-sponsored individuals in design thinking skills to enable them to innovate and transform their businesses, and implement job redesign in accordance with their business transformation plans.

Course Learning Outcomes: The Programme supports enterprises with business and design thinking consultants in various fields of expertise, to guide them through the design thinking methodology to either create or enhance products and services / business processes / business models.

Suitable for

Singapore citizens or Singapore permanent residents (“SCs/PRs”) in C-suite executives and professionals, managers, executives and technicians (“PMETS”) roles, who are currently employed in organisations, seeking to acquire skills to help their organisations to innovate and transform.


Requirements

Participating companies to be registered/incorporated in Singapore, with minimum 30% local shareholding.
• Each company to send 2 trainees, including one from senior management and one project lead.
• Programme comprises 2 full days of workshop and 5 half-days of mentoring sessions with consultant. Total – 4.5 days.
• Participating companies to implement and complete an Innovation Project with either a new/enhanced process, new/enhanced product or service, or a new/enhanced business model.
• Participating companies are to commit to completing the programme in full, including programme deliverables within the programme duration (refer to  Appendix).

+ Click for course outline

Week 1
1-Day Design Thinking Workshop
• Understand basic design thinking concepts
• Apply design thinking concepts for businesses

Week 3
1st Consultation/Mentoring Session (Half-Day) • Review of customer/user journey map

Week 4
2nd Consultation/Mentoring Session (Half-Day)
• Review of customer/user journey map Week 5 3rd Consultation/Mentoring Session (Half-Day) • Crafting of value proposition statement

Week 6
4th Consultation/Mentoring Session (Half-Day)
• Ideation workshop with management team Week 7 1-Day Job Redesign (JR) Training Workshop • Job redesign training with management team

Week 10
5th Consultation/Mentoring Session (Half-Day)
• Presentation on implementation of projects and feedback

Companies have up till 6 months from commencement date of Design Thinking workshop, to complete Innovation Project identified. Companies may choose to complete their projects earlier.


Enquiry:
Ms Lee May Ling
Head, Business Development
Tel: 6505 9161
Email: mayling@sficinstitute.com

Ms Sylvia Lim
Executive, Business Development & Projects
Tel: 6496 9451
Email: sylvia@sficinstitute.com